Charles
I can understand how irritating it is to be kept waiting as I am sure any of the builders who have been let down have felt. Perhaps this action you have been forced to take will make Marlin consider how they deal with customers in the future. The compant I work for have a clear process in place for compensation when the agreed customer dates are allowed to slip, and for business customers this can be signifant if they can prove loss of revenue due to the delay.
Alas, I feel this will just fobbed off as not thier fault no doubt, but this may start a chain reaction.
Hope you find another dealer who can provide the service expected.
Steve
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