MadaboutKitcars

marlin sports cars response

I think this was well covered in our reply to Charles.

We are actively engaged in building our new, bigger and improved manufacturing site to satisfy the demand for orders that have been placed to produce cars before the end of this year. Kits, racing and building cars will remain a vitally important part of Marlin's expanding business activities.

During the office move last year we experienced a lot of problems with our phone lines and broadband because BT had to apply for planning permission to dig up the road and put the new lines in, all of this took far longer than anticipated. We did everything we could to speed up the process but at the end of the day we were in the hands of other organisations. As a direct result of this, it understandably caused some customers considerable frustration due to the lack of response from us. We can only apologise for any inconvenience caused but this only happened for the reasons explained above and is not representative of the normal service we provide. We are pleased to report that all of these issues have now been resolved. In order to prevent anything like this happening in future we are currently setting up a separate dedicated email address [email]support@marlinsportscars.co.uk[/email] - any emails sent to this address will be dealt with within 24 hours and a receipt confirmation will be sent to you immediately. Please note that this address is to only be used when you need specific technical advice or have a query or comment that can not be dealt with by either the dedicated technical help line number 07748 235630, the office no. 01363 773772 or by emailing Terry on [email]terry@marlinsportscars.co.uk[/email].

If we get asked questions via this email address we will be happy to answer
them in a way that could then be published on line to help others and may
well also use on our FAQ pages on web site.

This will then be superseded by a dedicated forum, which is currently being worked on and we plan to have this live by Spring 2008. We welcome any comments about this and suggestions of categories you would like to see up there. If any of you budding builders would like to be in at the beginning of this do please let me know.


Kind Regards
Terry & Mark

It is probably obvious to most now that although not an offical Marlin forum, Terry does keep her eye on here from time to time.

I have been talking to Terry this morning.

The build is not her favourite subject. Needless to say, they are having some issues - if not the weather it's the suppliers or tradespeople.

Terry was also keen to address any issues people are having with orders and builds etc. However as none of us tend to use our real names, she cannot trace the issues and correspond them with the Marlin orders.

Terry knows most of the regulars (as I think we've all told her, who we are). Could the newer people please let indentify yourselves (to Marlin).